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| Our Guarantee | Returns | Shipping | Privacy |
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Gallery 1211 stands behind our products and guarantees your satisfaction.
We guarantee our products.
Gallery 1211 promises to deliver high-quality products. Because of different screen resolutions and the difficulty of capturing the true beauty of jewelry with photographs, we guarantee the jewelry you receive will look better in person than it does on this website. If your purchase (*excluding customized items) is not satisfactory, we will gladly replace it or refund your money. Simply return your unused/unaltered merchandise with the original paperwork and packaging within 30 days of receiving your order. We promise to process your request in a timely manner.
*Customized items are guaranteed to be made to the specifications. If items are not to the specifications, we will replace or correct.
We guarantee first-class customer service.
Gallery 1211 is committed to making you happy. If you have any questions or concerns regarding our products or services please contact us at assistance@gallery1211.com .
We will respond to or acknowledge your inquiry within one business day.
We guarantee your security.
Every time you shop with Gallery 1211, you are backed by our security guarantee. When you are shopping at Gallery 1211, you are shopping on our host's (Vista) secure server, which encrypts all of your personal information, including name, address and credit card number. All transactions made on the Gallery 1211 website are protected using industry standard SSL Security.
To view certificate information in Windows Internet Explorer: While in our secure order area, right-click on the bottom portion of one of our checkout pages and select the Properties item. In the Property Sheet window that appears, select the Certificates button to see certificate information. Please note: the Macintosh version of Internet Explorer does not support this functionality.
To view certificate information in Netscape Navigator: While in our secure order area, right-click (control-click on the Macintosh) on the bottom portion of one of our checkout pages and select the Page Info item.
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How do I return something to Gallery 1211?
All returns must have a return merchandise authorization (RMA) number. Please contact us at assistance@gallery1211.com for your RMA before sending anything back to us.
When returning items:
1. All returned items must be in the original packaging.
2. Any items returned for reasons other than defects must be unused and in the original packaging.
3. We will not give a credit or refund for used/altered merchandise.
4. If you have received a defective item from us, return the item and a copy of your invoice.
For orders that are damaged in shipping:
Please notify us immediately so we can take the proper steps to replace the damaged merchandise.
If you have questions about a return, please e-mail assistance@gallery1211.com.
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Shipping Policy
We currently ship to street addresses (all shipping methods), P.O. boxes within the 50 United States (standard shipping only), and to APO/FPO U.S. Military addresses (standard shipping only). Packages sent to military addresses may be delayed by military mail handling.If you would like to have us ship your order to an address other than the billing address for your credit card, your credit card company must have the alternate shipping address on file. We will contact your credit card company to verify. We will not ship any credit card orders if the shipping address can't be verified. Packages over 20 pounds may require additional shipping time. We do not ship internationally or to the U.S. territories.
Order processing and shipping
- Allow 7-10 business days for customized orders to be shipped.
- Orders received before 4 p.m. Central Time Monday through Friday will begin processing that day and may ship the next day. Orders received after 4 p.m. Central Time will be processed the next day and may ship the following day. Orders received after 4 p.m. Central Time Friday or on Saturday or Sunday will be processed on Monday and may ship on Tuesday.
- Most of our transportation partners do not process orders on the weekend. Therefore, if your order is shipped after 5 p.m. Central Time on Friday, you may experience a delay between your order shipped confirmation email and the actual shipment of your order.
Weekend delivery
Overnight, 2-day, and 3-day packages are delivered Monday through Friday only.
Alaska and Hawaii
Shipping to Alaska and Hawaii may require an additional one to two days. |
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We guarantee your privacy.
At Gallery 1211, we are committed to protecting your privacy. Gallery 1211 does not sell, trade or rent your personal information to other companies. We use the information we collect about you to process orders and to provide a more personalized experience. Gallery 1211 will not collect any personal information about you except when you specifically and knowingly provide such information.
It may be helpful for you to know how we use the information we collect:
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When you order, we request your name, e-mail address, mailing address, telephone number, credit card number and expiration date. This allows us to process and fulfill your order and to notify you of your order status.
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When you enter a contest or other promotional feature, we may ask for your name, address and e-mail address so we can administer the contest and notify winners.
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We may also use the information we collect to notify you about important changes at Gallery 1211 and special offers we think you will find valuable.
By using our Web site, you consent to the collection and use of this information by Gallery 1211 for the purposes stated above.
If you are under 18 years of age, you must have your parent or guardian's permission to order. |
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